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The 10 juiciest confessions from hotel employees venting on Reddit
March 31, 2017 – 09:46 pm
Hotel Double Tree

Two days ago, someone started, the US social news site, asking hotel staff to reveal secrets.

Within two days, the thread has drawn more than 5, 500 comments.

Some of the confessions are priceless. Here’s a sampling of some favorites — but please note that Tnooz hasn’t independently verified the truth of any of these claims.

hotel employees confessions secrets


The mattress cover and the sheet – those are the only parts that get washed. .


I work at the front desk of a fairly large hotel chain… and there’s one thing that comes to mind that should be fairly obvious, but has become a trend as of late at our hotel in particular.

The front desk will NOT call you at an ungodly late hour, if our “computer crashes” and ask for your credit card information. We will not give you a 50% discount for your cooperation, and no, I would not be calling you if “there is a line at the front desk, so giving me the information over the phone will be quicker.”

I suppose if caught at the right time of night, some people would be awoken and in a daze and comply, but even then, REALLY?

If you suspect a phone call from the front desk is not the front desk, please make a trip down. People can simply dial random extensions, get direct room lines, and make victims of you. Sad, really.


Here’s the best way to cancel your reservation with out getting charged: Customers call … and I tell them I will change the arrival date and that they should call back in 2 or 3 days and cancel it then. That way they do not get charged and I do not get in trouble with the boss.

But this only works for reservations that are booked through the hotel directly. Pre-paid reservations from travel sites like expedia can not be manipulated this way.


I worked for the for a few years. In my orientation, the HR rep told everyone that each employee has a special allowance of $1, 500 to make sure they can help the guests feel like their stay would be memorable.

There was a story about a guest who lost his Rolex and asked the front desk if they had seen it or one of the maids took it and complained a lot. When the guest finally left, the guy from the front desk went out and purchased the guest a new rolex and was reimbursed fully by the Ritz. The guest was extra happy and is now returning to the same property every year.

So, every Ritz Carlton employee in the U.S. has a $1, 500 account for guests if needed. Not many people know that.

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